InmateLink trust center

Reviews and Ratings Policy

Reviews and ratings must help users compare providers without fake sentiment, hidden incentives, retaliation, or misleading attribution.

Effective and last updated: August 24, 2026. A review or rating feature operates only where visibly enabled.

Report a review Review directory policy

Authentic experience

A reviewer must describe a genuine first-hand experience or a clearly identified authorized family or business interaction.
Do not submit fabricated, purchased, AI-generated-as-experience, duplicate, coordinated, competitor, employee-disguised, impersonated, or conflict-undisclosed reviews.
Do not include private case, custody, medical, financial, child, contact, or identity information that is unnecessary to explain the experience.

Incentives and provider conduct

No one may condition payment, discounts, refunds, benefits, or service on a positive review or a specific sentiment.
A lawful incentive for an honest review must be clearly disclosed and cannot prohibit negative feedback.
Providers may ask for honest feedback but may not selectively suppress critics, threaten reviewers, submit reviews for themselves, or use contracts to block lawful consumer reviews.

Third-party ratings

A BBB, Trustpilot, Yelp, Google, or other third-party rating may appear only when attributed to the named platform with a source link and an observed or refreshed date.
InmateLink does not control the third party's methodology, moderation, completeness, freshness, or availability and does not adopt the rating as its own.
Third-party marks and ratings remain subject to their owners' terms. We may link out instead of copying data when reuse permission is unclear.

Moderation and disputes

We may screen, label, limit, remove, preserve, or decline reviews for fraud, conflicts, threats, unlawful content, privacy, irrelevance, manipulation, duplication, unsupported factual claims, or policy violations.
Moderation is not a guarantee that every review is accurate. Providers may submit a specific, evidence-backed dispute; disagreement or an unfavorable opinion alone is not grounds for removal.
We may show that a review is disputed, edited, incentivized, sourced elsewhere, or removed, and may retain nonpublic audit records needed to investigate abuse.

No purchased outcome

Advertising, subscription status, listing claims, or other commercial relationships do not purchase a higher review score, favorable moderation, or removal of truthful criticism. Sponsored placement is labeled separately from review information.