Get Instant Answers

Frequently Asked Questions

Find answers organized by specific services. Use the category filter and service navigation to quickly access relevant information.

Service-Specific Sections

Easy Navigation

24/7 Support

For Families & Individuals

Everything you need to know about staying connected with your loved ones and accessing support services

Filter by Service

Family Members FAQs

27 services

Inmate Search FAQ

22 frequently asked questions

View All FAQs

+19 more

View All FAQs

+19 more

Communication FAQ

15 frequently asked questions

View All FAQs

+12 more

View All FAQs

+12 more

Visit Planner FAQ

18 frequently asked questions

View All FAQs

+15 more

View All FAQs

+15 more

Facility Information FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Bail Bonds FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Money Services FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Commissary FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

House Arrest FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Lawyers FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Legal & Law Info FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Court Case Manager FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Notaries FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Community Organizations FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Community Professionals FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Community Peers FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Reentry Programs FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Mail & Stationery FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Books & Magazines FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Games & Entertainment FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Family Tree FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Emergency Link FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Concierge Service FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Pricing FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Legal FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

About FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Support FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Accounts FAQ

3 frequently asked questions

View All FAQs

All shown

View All FAQs

All shown

Frequently Asked Questions

For Families & Individuals

Filter by Service

Family Members FAQs

Inmate Search FAQ

How do I search for an inmate using the Inmate Locator?

What information do I need to search for an inmate?

How often is the inmate database updated?

Communication FAQ

How can I communicate with an inmate?

Are there restrictions on what I can say in messages?

How much do communication services cost?

Visit Planner FAQ

How do I schedule a visit with an inmate?

What should I bring to a jail visit?

Can I visit if I have a criminal record?

Facility Information FAQ

Where can I find facility information and visiting hours?

How do I find the dress code for visits?

What items can I bring during visits?

Bail Bonds FAQ

How do I connect with bail bond agents through InmateLink?

What percentage do bail bond agents typically charge?

How long does the bail bond process take?

Money Services FAQ

What money transfer services are available?

What are the fees for money transfers?

Is there a limit on how much I can send?

Commissary FAQ

How can I add money to an inmate's commissary account?

What items can inmates purchase from commissary?

When do commissary orders get delivered?

House Arrest FAQ

What house arrest monitoring services do you offer?

How much does house arrest monitoring cost?

What are the requirements for house arrest eligibility?

Lawyers FAQ

How do I find qualified criminal defense attorneys?

What should I expect during a legal consultation?

How do I know if an attorney is right for my case?

Legal & Law Info FAQ

What legal information and resources are available?

Can I represent myself in court?

What are my rights during arrest and questioning?

Court Case Manager FAQ

How does the Court Case Manager help track my case?

What information can I track in the Case Manager?

Can I share case information with family members?

Notaries FAQ

Can I find notary services through InmateLink?

What documents typically need notarization?

Do you offer mobile notary services?

Community Organizations FAQ

What community organizations can help my family?

Are these services free?

How do I find organizations in my area?

Community Professionals FAQ

How can community professionals assist with reentry planning?

When should I start working with reentry professionals?

What credentials should I look for in reentry professionals?

Community Peers FAQ

What is the community peer support program?

How do I join peer support groups?

Are peer support conversations confidential?

Reentry Programs FAQ

What reentry programs are available for inmates?

How do I apply for reentry programs?

What is the success rate of reentry programs?

Mail & Stationery FAQ

How do I send mail and stationery to inmates?

What are the mail restrictions?

How long does mail delivery take?

Books & Magazines FAQ

What books and magazines can I send to inmates?

Are there educational programs available?

Can I send religious or spiritual materials?

Games & Entertainment FAQ

What entertainment options are available for inmates?

Can inmates have gaming devices?

What art supplies are allowed?