Question 1

What is commissary and how does it work?

Accepted Answer

Commissary is like a store within the correctional facility where inmates can purchase food, hygiene items, clothing, and other approved goods using money from their inmate account. Orders are typically placed weekly and delivered to the inmate's housing unit. Understanding how commissary works helps families support their loved ones with essential items.

Question 2

How do I put money on an inmate's commissary account?

Accepted Answer

You can add money to an inmate's account through online transfers, phone deposits, money orders sent by mail, or in-person deposits at the facility. Most facilities use third-party services like JPay, GTL, or Keefe for electronic transfers. Our commissary services make this process simple and secure.

Question 3

What information do I need to send commissary money?

Accepted Answer

To send commissary money, you'll need the inmate's full name, inmate ID or booking number, date of birth, and the facility name. Having this information ready ensures your transaction processes quickly and reaches the correct account.

Question 4

What items can inmates buy from commissary?

Accepted Answer

Common commissary items include snacks, beverages, hygiene products, stationery, stamps, clothing, electronics (like radios or tablets where allowed), and sometimes hot food items. Available items vary by facility and security level. Each facility has an approved commissary list.

Question 5

How often can inmates shop commissary?

Accepted Answer

Most facilities allow commissary shopping once or twice per week on designated days. Inmates typically receive a commissary list, place their order, and receive their items within 1-3 days. Some facilities have spending limits per week or month.

Question 6

Are there spending limits for commissary purchases?

Accepted Answer

Yes, most facilities impose weekly or monthly spending limits on commissary purchases. These limits vary by facility and security level, typically ranging from $50-300 per week. Check with the specific facility for their current limits.

Question 7

Are there fees for commissary transactions?

Accepted Answer

Yes, most facilities charge transaction fees for adding money to inmate accounts, typically ranging from $2-5 per transaction. Some payment methods may have higher fees than others, so compare options before sending money. Our service helps you find the most cost-effective options.

Question 8

Which payment method has the lowest fees?

Accepted Answer

Online transfers typically have lower fees than phone deposits or money orders. However, fees vary by facility and service provider. We help you compare all available options to find the most affordable way to send commissary money.

Question 9

How can I check my loved one's commissary account balance?

Accepted Answer

Most facilities provide online portals or phone systems to check inmate account balances. You can also call the facility directly. Some third-party services offer balance checking through their websites or mobile apps.

Question 10

Can I set up automatic recurring deposits?

Accepted Answer

Many commissary services offer automatic recurring deposits, allowing you to schedule regular transfers to your loved one's account. This ensures they always have funds available for commissary purchases without you having to remember each transaction.

Question 11

What happens to unused commissary money when an inmate is released?

Accepted Answer

Unused commissary funds are typically returned to the inmate upon release, either as cash or a check. Some facilities may deduct administrative fees. It's important to understand each facility's policy regarding remaining balances.

Question 12

What if my commissary deposit doesn't show up?

Accepted Answer

If your deposit doesn't appear in the inmate's account within the expected timeframe, first verify you used the correct inmate information. Then contact the commissary service provider or facility. Keep your transaction receipt for reference.

Question 13

Can commissary purchases be restricted or denied?

Accepted Answer

Yes, inmates may have commissary restrictions due to disciplinary actions, medical restrictions, or security concerns. These restrictions can be temporary or permanent depending on the situation. Contact the facility for specific information about restrictions.

Question 14

Can I send commissary money to someone in federal prison?

Accepted Answer

Yes, federal prisons have commissary systems, though they may operate differently than local jails. Federal facilities often use specific vendors and have different procedures. We can help you navigate the federal commissary system.

Question 15

What about commissary for inmates in protective custody?

Accepted Answer

Inmates in protective custody can usually still access commissary services, though their shopping may be scheduled differently for security reasons. The process for sending money remains the same, but delivery timing may vary.

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Commissary Services FAQ

Complete Guide to Commissary Services - Send Money and Support Your Loved One

Getting Started

What is commissary and how does it work?

How do I put money on an inmate's commissary account?

What information do I need to send commissary money?

Items & Shopping

What items can inmates buy from commissary?

How often can inmates shop commissary?

Are there spending limits for commissary purchases?

Fees & Costs

Are there fees for commissary transactions?

Which payment method has the lowest fees?

Account Management

How can I check my loved one's commissary account balance?

Can I set up automatic recurring deposits?

What happens to unused commissary money when an inmate is released?

Troubleshooting

What if my commissary deposit doesn't show up?

Can commissary purchases be restricted or denied?

Special Situations

Can I send commissary money to someone in federal prison?

What about commissary for inmates in protective custody?

Ready to Send Commissary Money?

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