InmateLink trust center
Accessibility Statement
InmateLink LLC wants families, providers, and members of the public—including people with disabilities—to be able to use our information and services.
Effective and last updated: August 24, 2026.
1
Our target
- We use WCAG 2.2 Level AA as an engineering target for new and materially updated public and account experiences.
- We test responsive layouts, keyboard access, focus visibility, headings, labels, error messaging, color contrast, zoom and reflow, alternative text, and assistive-technology semantics in proportion to release risk.
- Accessibility is ongoing. A target is not a claim that every page or third-party integration is fully conformant at every moment.
2
Third-party and legacy content
- Official-source websites, embedded maps, authentication, payment, media, documents, and other third-party tools may have accessibility features or limits controlled by their providers.
- Some older InmateLink pages or source documents may not yet meet our current target. We prioritize barriers that block core search, account, directory, legal-information, support, and provider tasks.
3
Request help or an alternative
- Email support@inmatelink.com with “Accessibility” in the subject, the page URL, the task you were trying to complete, the barrier, browser/device, and preferred response method.
- Do not include passwords, full government identifiers, medical records, or unnecessary case or custody details.
- Where reasonably possible, we will provide the information or service through an accessible alternative while we investigate the barrier.
4
Response and improvement
We will acknowledge accessibility reports, prioritize by impact, investigate, and provide a status or alternative where reasonably possible. Feedback helps us improve our components, testing, content, and vendor requirements.