InmateLink trust center

Accessibility Statement

InmateLink LLC wants families, providers, and members of the public, including people with disabilities, to be able to use our information and services.

Effective and last updated: August 24, 2026.

Report an accessibility barrier Open support

Our target

We use WCAG 2.2 Level AA as an engineering target for new and materially updated public and account experiences.
We test responsive layouts, keyboard access, focus visibility, headings, labels, error messaging, color contrast, zoom and reflow, alternative text, and assistive-technology semantics in proportion to release risk.
Accessibility is ongoing. A target is not a claim that every page or third-party integration is fully conformant at every moment.

Third-party and legacy content

Official-source websites, embedded maps, authentication, payment, media, documents, and other third-party tools may have accessibility features or limits controlled by their providers.
Some older InmateLink pages or source documents may not yet meet our current target. We prioritize barriers that block core search, account, directory, legal-information, support, and provider tasks.

Request help or an alternative

Email support@inmatelink.com with “Accessibility” in the subject, the page URL, the task you were trying to complete, the barrier, browser/device, and preferred response method.
Do not include passwords, full government identifiers, medical records, or unnecessary case or custody details.
Where reasonably possible, we will provide the information or service through an accessible alternative while we investigate the barrier.

Response and improvement

We will acknowledge accessibility reports, prioritize by impact, investigate, and provide a status or alternative where reasonably possible. Feedback helps us improve our components, testing, content, and vendor requirements.