Ask before you decide
Ask a participating vendor about its service area, fees, or what to do next.
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Vendor ChatAsk vendors directly. Keep replies together.
Ask about services, fees, and next steps. Keep replies in one place.
- Private provider questions.
- Replies in one conversation.
- Follow up without starting over.
Inside Vendor Chat
Keep the details of the conversation together.
Start with a simple question and return to the same conversation when you need to follow up.
Follow up in one place
Open Messages in your dashboard to read replies and continue the conversation.
Keep sensitive details out
Use short text questions. Do not send payment details, passwords, private identifiers, or documents.
How it works
Choose a vendor. Ask a question. Check for a reply.
No need to know every detail before making the first useful inquiry.
Choose a participating vendor
Look for a messaging button on a participating vendor's listing. Not every vendor or service category offers messaging.
Sign in and send a question
Keep it short and practical. Ask about services or next steps without including sensitive details.
Return to Messages
Read replies and send follow-up questions from your signed-in dashboard. Response times depend on the vendor.
Built for the next step
Spend less time trying to remember what was said.
When there is a lot to handle, a written conversation gives your next question a clear place.
One clear starting question
Ask what you need to know before deciding whether to take the next step.
Context you can return to
Review the conversation instead of relying on what you remember from a call.
A practical follow-up
Use the vendor's reply to decide what to ask or confirm next.
Make the first inquiry easier.
Ask a participating vendor one short question.
Scattered vs together
Give each vendor conversation a place to live.
The scattered way
- Questions saved on loose notes
- Trying to remember a reply
- Follow-ups without the earlier context
The Vendor Chat way
- A private question to a participating vendor
- A conversation in your dashboard
- Replies and follow-up questions together
Questions families ask
Vendor Chat questions
Who you can message, what you can send, and what to expect.
Who can I message?
Participating vendors with a messaging button on their listing. Messaging is not available for every vendor or service category.
Do I need an account?
Yes. Sign in to send a private inquiry and return to Messages in your dashboard to read replies or follow up.
Can I send documents or private case details?
Vendor Chat is text only. Links and attachments are blocked. Do not include private inmate identifiers, dates of birth, payment details, passwords, or sensitive case information. Document storage and sharing are separate from this chat.
Will someone reply immediately?
A reply or response time is not guaranteed. The vendor decides when it can respond. For time-sensitive service questions, use the contact information on its listing. Vendor Chat is not an emergency service.
Does sending a message hire the vendor?
No. An inquiry does not hire a provider, make a payment, or guarantee a service or outcome. Confirm credentials, terms, fees, and any agreement directly with the vendor.
Vendor Chat
Start with the answer you need next.
Ask a participating vendor one practical question and keep the conversation together.