Question 1

How can I communicate with an inmate?

Accepted Answer

You can communicate with inmates through various methods including phone calls, video visits, email messages, and traditional mail, depending on the facility's policies. Each facility has specific communication options available, and InmateLink helps you access these services easily.

Question 2

What communication services does InmateLink offer?

Accepted Answer

InmateLink provides comprehensive communication services including phone call setup, video visit scheduling, secure messaging, and mail services. We work with facilities nationwide to ensure you can stay connected with your loved one through multiple communication channels.

Question 3

How do I get started with inmate communication services?

Accepted Answer

Getting started is simple: create your InmateLink account, add your loved one's information, verify their facility's communication options, and choose your preferred communication method. Our platform guides you through each step to ensure seamless setup.

Question 4

What are the costs for inmate phone calls?

Accepted Answer

Phone call costs vary by facility and service type. Typically, local calls range from $0.15-$0.25 per minute, while long-distance calls may cost $0.20-$0.35 per minute. InmateLink helps you find the most cost-effective calling options available at your loved one's facility.

Question 5

How do I set up phone calls with an inmate?

Accepted Answer

To set up phone calls, you'll need to create an account with the facility's phone service provider, add funds to your account, and ensure your phone number is on the inmate's approved calling list. InmateLink can help streamline this process and provide guidance for each facility's requirements.

Question 6

Can inmates call me directly, or do I need to call them?

Accepted Answer

In most cases, inmates can only make outgoing calls - they cannot receive incoming calls. You'll need to ensure your phone number is on their approved list, and they can call you during designated phone hours. Some facilities offer scheduled call services through third-party providers.

Question 7

How do I set up video visits with an inmate?

Accepted Answer

Video visits can be scheduled through the facility's approved video visitation platform. You'll need to create an account, complete any required background checks, schedule your visit during available time slots, and ensure you have a reliable internet connection and compatible device.

Question 8

What are the costs for video visits?

Accepted Answer

Video visit costs typically range from $5-$15 per 30-minute session, depending on the facility and service provider. Some facilities offer package deals or monthly subscriptions that can reduce per-visit costs. InmateLink helps you find the most affordable options available.

Question 9

What equipment do I need for video visits?

Accepted Answer

For video visits, you'll need a computer, tablet, or smartphone with a camera and microphone, a stable internet connection, and access to the facility's approved video platform. Most modern devices are compatible, but it's important to test your setup before your scheduled visit.

Question 10

Can I send emails or messages to inmates?

Accepted Answer

Many facilities offer secure messaging or email services through approved platforms. These messages are typically reviewed before delivery and may have character limits or content restrictions. InmateLink can help you access these services and understand each facility's specific policies.

Question 11

Can I send photos and documents to inmates?

Accepted Answer

Many facilities allow digital photos and documents to be sent through approved platforms. There are usually restrictions on file types, sizes, and content. Physical mail policies vary by facility, and some have transitioned to digital-only mail systems for security reasons.

Question 12

Are there restrictions on communication content?

Accepted Answer

Yes, all communications are monitored and must comply with facility rules. Prohibited content typically includes discussions of illegal activities, escape plans, security information, or other content deemed inappropriate by facility staff. Understanding these restrictions helps ensure your communications aren't interrupted.

Question 13

What are the communication hours for inmates?

Accepted Answer

Communication hours vary by facility but typically include designated times for phone calls, video visits, and message access. Most facilities restrict communications during count times, meals, and overnight hours. InmateLink helps you understand your loved one's facility schedule.

Question 14

What if I'm having technical issues with communication services?

Accepted Answer

Technical issues can include connection problems, account access issues, or payment processing errors. InmateLink provides technical support and can help troubleshoot common problems. We also maintain relationships with service providers to help resolve complex issues quickly.

Question 15

Why was my communication blocked or rejected?

Accepted Answer

Communications may be blocked due to content violations, technical issues, account problems, or facility security measures. Common reasons include inappropriate content, unpaid balances, or system maintenance. Contact support for specific guidance on resolving blocked communications.

Find, Communicate & Visit

Bail & Financial

Legal Help

Support & Community

Mail & Entertainment

Companies

Services

Communication Services FAQ

Complete Guide to Inmate Communication Services

Getting Started

How can I communicate with an inmate?

What communication services does InmateLink offer?

How do I get started with inmate communication services?

Phone Calls

What are the costs for inmate phone calls?

How do I set up phone calls with an inmate?

Can inmates call me directly, or do I need to call them?

Video Visits

How do I set up video visits with an inmate?

What are the costs for video visits?

What equipment do I need for video visits?

Messaging & Email

Can I send emails or messages to inmates?

Can I send photos and documents to inmates?

Policies & Restrictions

Are there restrictions on communication content?

What are the communication hours for inmates?

Troubleshooting

What if I'm having technical issues with communication services?

Why was my communication blocked or rejected?

Ready to Connect with Your Loved One?

Need More Help?