Family FAQ
Jail communication FAQ
Communication rules vary by facility, vendor, and custody status. Open the official source before sending messages, mail, or money.
Can I call someone in jail directly?
Usually calls are placed through facility-approved systems. Check the official facility page for vendor, account, and call-rule details.
Do mail rules change by facility?
Yes. Address format, photos, books, cards, and envelope rules can differ by facility and may change without notice.
Does InmateLink manage phone accounts?
No. InmateLink does not manage phone, messaging, or mail vendor accounts.
What should I verify before adding money to a phone account?
Confirm the facility, approved vendor, account identifier, fees, refund terms, and whether calls are allowed for the person you are trying to reach.
What if a message is not delivered?
Check the vendor status and facility rules. Delivery can depend on screening, custody status, account setup, and facility operations.